DR

CRM

Customer 360

Everything anyone in your business has ever done with this customer, on one screen.

Accounts

8 customers

Northgate Logistics

Transport · customer since 2019 · owner Priya Shah

Active

Contract value

£284,000

Open jobs

1

Outstanding

£0

SLA performance

98.2%

Health score
92

Interaction timeline

Every touch, from every department

  1. Today 09:14

    Job J-8801 completed

    Substation inspection signed off by site manager

  2. Yesterday

    Quarterly report sent

    Opened 4 times by 2 recipients

  3. 3 days ago

    Invoice INV-4410 issued

    £48,200 · due 18 Aug

  4. 5 days ago

    Call with Ops Director

    Discussed extending PPM to two new sites

  5. 2 weeks ago

    Contract review note

    Renewal window opens 1 Oct — uplift 4.2% agreed in principle

  6. 3 weeks ago

    Reactive callout

    Responded in 47 minutes against a 4-hour SLA

Recent jobs

Dock leveller service

J-8805 · £990 · Scheduled

Invoices

INV-4415

£34,100 · due Paid

Paid

AI insight

Northgate Logistics has an open renewal in 62 days and a rising reactive-call trend. Suggested play: propose the planned-maintenance uplift before the renewal review.